SOA is used to build real-world business applications, delivering real business value and solving real business problems. Faults and performance problems in a Web service might not appear to be a huge problem, but they may lead to a failure to respond to a customer, a misplaced order, or a failure to invoice or collect on a service or product that has been delivered.
The distributed nature of service-oriented applications makes it difficult to identify and diagnose problems. For example, an unacceptable delay when a customer clicks a button on a commerce site might be caused by a connection timeout in an unrelated database that provides a logging function to a Web service that is indirectly invoked by another application called by the portal.
Application support and operations teams must be alerted to these issues and must be able to identify their root cause, debug, and fix them in near real-time. These teams are often measured against Mean-Time-To-Repair, so seeing problems before they occur, and quickly finding the cause is a critical goal.
SOA Software provides an industry leading Operational Governance solution for monitoring, transaction tracking, SLA management, Quality of Service, Event management, and root case analysis.
SOA Software’s products are used by Fortune 500 companies to ensure continuous operation of their service-oriented applications providing a state of the art application and transaction management solution.
SOA Software’s Service Manager provides a platform-independent, policy-driven SOA monitoring and management solution to ensure the performance and reliability of services throughout an SOA. It provides SLA management, real-time and historic reporting, alert and event management, transaction tracking, and dynamic management capabilities.
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